Services
The Pollen Shop is a place you go to when you want to find inspiration. We work in the space between people, public policy and technology.
Our role is to find out (and fix) why some people aren’t accessing a service or using a product. Technology is often both the problem and the solution.
Most of our work is triggered when there is a clear imperative for a person to access a service our use a product. Often this is because that service or product is vitally important for their wellbeing, or necessary to protect their rights.
We work in areas like democratic participation,
medical decision-making and service delivery design. Increasingly we
are being asked to look at how more people can be supported to use technology
to interact with the public and private sectors. Improving the accessibly
of these transactional process not only increases digital inclusivity
it can dramatically improve organisational efficiency.
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updated: 20/07/2009
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